Privacy Policy

Contact details

Name: Dr Sam Cockle

Phone number: 07498 417176

Email: sam@healthwellbalanced.com

The type of personal information collected

I currently collect and process the following information:

· Name

· Email address

· Phone number

· Health, wellbeing and lifestyle data relevant to service provision (e.g. health conditions, health habits)

How I get the personal information and why I have it

The personal information I process is provided to me directly by you for one of the following reasons:

· Enquiring about Balanced Health & Wellbeing services.

· Booking services.

· Participating in services.

· Providing feedback on services.

I use the information that you have given me in order to:

· Respond to enquiries and provide information about services.

· Fulfil or manage bookings and cancellations.

· Plan, deliver and evaluate services.

· Analyse and report on service quality.

· Provide updates about the service, including any new offerings.

In very exceptional circumstances I may need to share some of your personal information with outside agencies for safeguarding or legal reasons. This is largely limited to where I am concerned about harm to you or others, or where I am made aware of criminal activity. Wherever possible I will speak to you first to inform you of my intentions. Disclosure will always be kept to the minimum amount of data necessary.

Otherwise, I will not share your health, wellbeing and lifestyle data in an identifiable way. For the analysis and reporting of service quality, your data will be grouped with others’ data so that you are not individually identifiable in shared reports. These reports may be used for different purposes, including but not limited to the sharing of best practice outcomes or for marketing purposes.

I may share your name and contact information with my trusted partner Persephone Marketing Ltd for the purposes of providing updates that you have consented to.

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing your personal information is your consent. In some contexts, consent will be taken from your provision of the information. Consent relating to personal information to be collected during service provision will be obtained via a Service Agreement prior to information collection. You are able to remove your consent at any time. You can do this by contacting Dr Sam Cockle at sam@healthwellbalanced.com.

How I store your personal information

Your information is securely stored. Electronic record keeping will primarily be used, making use of software security measures such as password protection, antivirus software, and VPN internet connectivity. For added security, health, wellbeing and lifestyle data records will not be stored with your name or contact details. I will use unique identifiers to link records, which I will store in a separate, password protected, file. In addition, physical measures will be taken to ensure devices are secured, for example, keeping them in locked premises when not on or near my person. Paper records will only be kept in certain circumstances, which are not likely to be common. Such as if you have a specific preference for completing forms or activities on paper, or in cases of technology failure. In such cases, records will be locked away when not on my person.

For service users, I keep personal information for a period of 10 years after the last use of service. For non-service users, I keep personal information for a period of 2 years after its last use. I will then dispose of your information using software that ensures permanent deletion such as electronic shredding using antivirus software. For any paper records, I will use a cross-cut shredder. I may dispose of personal information sooner, if appropriate.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask me for copies of your personal information. 

Your right to rectification - You have the right to ask me to rectify personal information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete. 

Your right to erasure - You have the right to ask me to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask me to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that I transfer the personal information you gave me to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.

Please contact me at sam@healthwellbalanced.com.

How to complain

If you have any concerns about my use of your personal information, you can make a complaint to me at sam@healthwellbalanced.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk